Secure Online Ordering
Privacy Policy
Warranty
Returns
Request Copy of Receipt
Problem Placing Order
Secure Online Ordering
Your credit card information is safely sent via SSL (secure socket layer) encryption on our secure shopping cart page provided by LinkPointCart.
Privacy Policy
All customer information is for internal use only--we promise not to share or sell it to anyone.
Warranty
All products are under a 6-month warranty for home use and 3-month warranty for professional use (classes, gyms, etc.), for normal use and conditions (no misuse, heavy usage or extreme temperatures).
Returns
Opened Fit-loop 10-packs are non-refundable. All other products returned in original condition within 30 days of purchase receive a full refund--email your billing name, order date and items you want to return and we will send you instructions.
Request Copy of Receipt
email with the subject: "receipt request" and state your billing name and order date.
Purchase Orders
Minimum orders of $75 accepted from schools, universities, hospitals and govt. agencies-- email to request W-9 and use same email to send PDF of signed PO. Net 30.
Problem Placing Order:
Error messages received after entering credit card number:
DECLINED--Authorization Verification Service (AVS) could not approve your card at this time. Please retry after 15 minutes or use another credit card. (Sometimes the AVS rejects valid cards--sorry for the inconvenience.)
DUPLICATE TRANSACTION--Occurs when you click the “Submit Order” button twice or when you entered a credit card immediately after getting a declined error message. Please wait 15 minutes before re-entering your card number. Sorry for the inconvenience
FOR FRAUD PREVENTION, ORDERS ARE BLOCKED FOR 1 HOUR AFTER 4 ATTEMPTS
Please contact us if you continue to have problems ordering.
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