Secure Online Ordering
Request Copy of Receipt
Problem Placing Order
Your credit card information is safely sent via SSL
(secure socket layer) encryption on our secure shopping cart page
provided by LinkPointCart. You are on a
"secure" web page if there is a picture of a lock on the
bottom right of the browser screen (Internet Explorer). You can also tell that you are on a secure web page if the
URL is https:// instead of http://.
All customer information is for internal
use only--we promise not to share or sell it to anyone.
All products are under a 6-month warranty for home use and
3-month warranty for professional use (classes, gyms, etc.), for normal
use and conditions (no misuse, heavy usage or extreme temperatures).
Fit-loop 10-packs are
non-refundable. All other products returned
in original condition within 30 days of purchase receive a full
refund--email your order number
(or billing name if unavailable) and
items you want to return and we will send you instructions.
Copy of Receipt
the subject: "receipt request" and state in the message your
order number (or customer billing name if unavailable).
Purchase orders over
$75 accepted from schools, universities, hospitals and govt.
agencies. Sorry, no private businesses. email to
request W-9 and use same email to send PDF of signed PO. Net 30.
Error messages received after entering credit
DECLINED--Authorization Verification Service (AVS) could not approve
your card at this time. Please retry
after 15 minutes or use another
credit card. (Sometimes the AVS rejects valid cards--sorry for the
DUPLICATE TRANSACTION--Occurs when you click the
“Submit Order” button twice or when you entered a credit card
immediately after getting a declined error message.
Please wait 15 minutes
before re-entering your card number. Sorry
for the inconvenience
FOR FRAUD PREVENTION, ORDERS ARE
BLOCKED FOR 1 HOUR AFTER 4 ATTEMPTS
Please contact us if you continue to have