808-775-1188   email 

Bands & Tubing Band Accessories

 

Customer Service

Order confirmation automatically emailed--check spam folder if don't see it or contact us.
Orders ship next business day with an email containing tracking number and instruction sheets.
Order Desk/Questions 
  808-775-1188  email

 
Secure Online Ordering
Privacy Policy 
Warranty

Returns
Request Copy of Receipt
Problem Placing Order

 

Secure Online Ordering

Your credit card information is safely sent via SSL (secure socket layer) encryption on our secure shopping cart page provided by LinkPointCart. You are on a "secure" web page if there is a picture of a lock on the bottom right of the browser screen (Internet Explorer). You can also tell that you are on a secure web page if the URL is https:// instead of http://.

hacker-safe shopping provided by LinkPointCart (click cart for secure seals)

Privacy Policy

All customer information is for internal use only--we promise not to share or sell it to anyone.

Warranty

All products are under a  6-month warranty for home use and 3-month warranty for professional use (classes, gyms, etc.), for normal use and conditions (no misuse, heavy usage or extreme temperatures).

Returns

Fit-loop 10-packs are non-refundable. All other products returned in original condition within 30 days of purchase receive a  full refund--email your order number (or billing name if unavailable) and items you want to return and we will send you instructions.

Request Copy of Receipt

email with the subject: "receipt request" and state in the message your order number (or customer billing name if unavailable).  

Problem Placing Order:

Error messages received after entering credit card number:
DECLINED--Authorization Verification Service (AVS) could not approve your card at this time. Please retry after 15 minutes or use another credit card. (Sometimes the AVS rejects valid cards--sorry for the inconvenience.)

DUPLICATE TRANSACTION--Occurs when you click the “Submit Order” button twice or when you entered a credit card immediately after getting a declined error message. Please wait 15 minutes before re-entering your card number. Sorry for the inconvenience

FOR FRAUD PREVENTION, ORDERS ARE BLOCKED FOR 1 HOUR AFTER 4 ATTEMPTS

Please contact us if you continue to have problems ordering. email 808-775-1188

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