SecurityMetrics for PCI Compliance, QSA, IDS, Penetration Testing, Forensics, and Vulnerability Assessment                                                   SUPPORT       805-460-0228   email 

ORDER & SHIPPING INFORMATION

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Orders placed by 1:00pm CST are usually shipped the same business day. Large Orders - please read
ORDERS SHIP FROM SOUTH DAKOTA

ORDERING
Ways to Order
Secure Online Ordering
Purchase Orders

 

POLICIES/WARRANTIES
Store Policies (return/exchange)
Warranty

Privacy Policy
 

SHIPPING
Shipping Policy
Shipping Rates

Shipping Times
Countries We Ship To

Request Copy of Receipt

 

 

 

Ways to Order

- online with a credit card   secure online ordering
- phone: 805-460-0228 
- mail with a check or money order and your printed order form--on 1st page of shopping cart click Printable Order Form  ship time for check orders
- fax: Purchase orders only -  fax# for POs

NOTE: Payment by check ships after check clears--within 10 business days. Payment by cashier's check/money order typically ships within 2 business days, but we reserve the right to wait until clearance (within 10 business days).

Shipping Policy

Before ordering you should understand and agree to the following: Simple Fitness Solutions is not responsible for package delays or packages lost after they are delivered.  In addition, since the U.S. Postal Service (USPS) doesn't guarantee your package will arrive, neither can we. However, we will replace orders under $50 that fail to arrive (lost in transit) as verified by USPS track & confirm.  Large orders that MUST ship by Priority Mail can be insured  for a nominal fee. Please contact us prior to ordering: 805-460-0228 or email

If you are concerned about your shipment, UPS is recommended as they guarantee delivery. However, if you select expedited service, be aware that UPS is not responsible for packages delayed due to severe weather conditions or other circumstances beyond their control. 

UPS USPS Priority or First Class Mail
trackable YES NO
guaranteed delivery time YES NO
guaranteed replacement of lost package YES NO

Shipping Rates  

Shipping rates are based on weight, destination and shipping method. On the shopping cart page click "Check Out", then "See Rates" where you can enter your zip code to compare shipping charges for various shipping options. There is a 7.25% sales tax for California orders and a 6% sales tax for South Dakota orders.

Choice of shipping (U.S.) includes First Class Mail (orders under 13 oz.), Priority Mail, UPS Ground, UPS 3rd-Day, 2nd-day, or Next Day. UPS orders cannot be shipped to PO boxes or APO addresses.  

Choice of shipping for Canada includes First Class Mail, Priority Mail International and UPS Standard. 

First Class shipping w/confirmation number available for orders weighing 13 oz. or less
Rates start at $2.95 for many of our lightweight items and up to $4.50 for 13 oz. On checkout page, click "See Rates." First Class rate will be listed if your order qualifies.

Shipping Times  (Large Orders - please read)

First Class Mail: Typically 2-3 days excluding Sunday, but no guaranteed time.

Priority Mail: Typically 2-3 days excluding Sunday, but no guaranteed time (can be 5 days or more, especially around the holidays). If you need a package delivered by a certain date, we recommend UPS. If you decide to use Priority Mail, please read our shipping policy.

UPS Ground: UPS guarantees packages shipped to a business address will arrive by the first day given in the delivery time column. Residential addresses can take a day longer, so if you are pressed for time, use a company address if possible. (Business days are Monday - Friday excluding holidays.)

Delivery Time States
6-7 business days AK, PR
5-6 business days  HI, remote parts of OR
4-5 business days south AL, AZ, CA, CT, DC, DE, FL, south & east GA, west ID, MA, MD, ME, east NC, NH, NJ, southeast NY including NYC, most of NV, most of OR, east PA, RI, east SC, east VA, VT, WA
3-4 business days north AL, AR, most of GA, southeast ID, southeast IN, KY, LA, east MI, MS, MT, NM, most of NC, northeast NV, most of NY, OH, west PA, most of SC, TN, TX, UT, west VA, WV, north & west WY
2-3 business days CO, IA, IL, north IN, KS, southwest MI, MN, MO, ND, NE, OK, SD, WI, southeast WY

Need exact day of delivery? Go to UPS website and do the following:
- Select Time-In-Transit Only
- Enter zip code 57601 and your zip code, then select  Commercial or Residential address
- Select shipping day, then click "next" in bottom right corner
UPS website (make sure to write down our zip code before clicking link)

UPS 3rd-Day, 2nd-Day, or Next Day  

Next Day orders placed before 1:00 CST will be shipped the same day and arrive the next day. 
2-Day & 3-Day orders received before 1:00 pm CST will arrive in 2 business days and 3 business days, respectively. (Business days are M - F excluding holidays.)

NOTE: Large orders are shipped by the next business day. If ship time is an issue, please contact us prior to ordering. 

Secure Online Ordering

Your credit card information is safely sent via SSL (secure socket layer) encryption on our secure shopping cart page provided by LinkPointCart. You are on a "secure" web page if there is a picture of a lock on the bottom right of the browser screen (Internet Explorer). You can also tell that you are on a secure web page if the URL is https:// instead of http://. Our shopping cart is secure (the rest of the web site isn't). 

hacker-safe shopping provided by LinkPointCart (click cart for secure seals)

Store Policies

RETURNS
- Custom orders
are non-refundable.  

- Returns totaling under $100: products returned in original condition within 30 days of purchase receive a refund of the product amount (not shipping charge)

- Returns totaling over $100: are subject to a 10% restocking fee on products returned in original condition within 30 days of purchase. Refund does not include shipping & handling charges. 

We advise shipping returns by UPS/FedEx or insuring your package if using USPS. No credit will be issued for lost merchandise. Use the return label on bottom right of your packing slip, or if unavailable, send items and your order number to:

Simple Fitness Solutions Returns
1915 10th Ave. W
Mobridge, SD 57601

EXCHANGES
We recommend you return your original order for a refund and place a new order. It is faster and simpler than having to wait for your return to be shipped and processed before an exchange can be sent out. 

Warranty

All products are under a  6-month warranty for home use and 3-month warranty for professional use (classes, gyms, etc.), for normal use and conditions (no heavy usage or extreme temperatures).

Privacy Policy

All customer information is for internal use only--we promise not to share or sell it to anyone.

Countries We Ship To

Online orders ship to the U.S. Canada, or Puerto Rico. Please read note below before ordering. We have stopped shipping to most other countries due to increased fraud and to an increase in lost packages sent by Priority Mail.  Contact us for international commercial sales.

NOTE: Customs fees, duties or taxes are paid by the customer. If you refuse your package, you will have to pay the return shipping charge. Your credit card will be refunded less shipping costs both ways. 

 

Purchase Orders  
Purchase orders are accepted from schools, universities, medical facilities, government agencies, and non-profit organizations. They must be signed and include a contact person and phone number, shipping and billing address.  Minimum order is $100. Purchase orders of a lesser amount are charged a $15 admin fee. No purchase orders under $75 will be accepted. For questions, please call 805-460-0228. 

  Need a quote?      

Fax: 888-502-0566 (please call or Email Simple Fitness Solutions to confirm we received your PO)

Mail:
Simple Fitness Solutions
8205 Santa Cruz Rd.
Atascadero CA 93422

 

An easy way to get a quote is to: 
- add items to shopping cart
- on first page of shopping cart click Printable Order Form
This will generate an order form suitable for printing--ignore sales tax if non-profit. 

Request Copy of Receipt

Email Simple Fitness Solutions with the subject: "receipt request" and state in the message your order number (or customer BILLING name if unavailable).  

Problem Placing Order:

Error messages received after entering credit card number:
DECLINED--Authorization Verification Service (AVS) could not approve your card at this time. Please retry after 15 minutes or use another credit card. (Sometimes the AVS rejects valid cards--sorry for the inconvenience.)

DUPLICATE TRANSACTION--Occurs when you click the “Submit Order” button twice or when you entered a credit card immediately after getting a declined error message. Please wait 15 minutes before re-entering your card number. Sorry for the inconvenience

FOR FRAUD PREVENTION, ORDERS ARE BLOCKED FOR 1 HOUR AFTER 4 ATTEMPTS

Don’t know if your order went through?
Check for an email from us with From: simplefitness@owd.com and Subject: Your order has been shipped! (Reference: 0020XXXX)

Please contact us if you continue to have problems ordering.
Phone: 805-460-0228
Email Simple Fitness Solutions  

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